Return Policy
Return Period
You have the right to return products within 14 days of receiving your order. The return period begins on the day you receive the goods.
Conditions for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by proof of purchase
Return Process
To initiate a return, please contact us at info@relaxflameart.world with your order details. We will provide you with return instructions and a return authorization number.
Return Shipping
You are responsible for the cost of returning the item unless the product is defective or we made an error. We recommend using a trackable shipping service for returns.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed to your original method of payment within 10 business days.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.
Defective Items
If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
Non-Returnable Items
Custom-made or personalized items may not be eligible for return unless they are defective. Please contact us if you have questions about specific products.
Contact Us
If you have questions about returns, please contact us at:
Email: info@relaxflameart.world
Address: 22, Petteril Side, Business Park, Harraby Green Rd, Carlisle CA1 2SQ, United Kingdom
Phone: +441228470777